How to Get Help, What to Expect, and How the System Works
Tangier is known for its hospitality and vibrant street life. While it’s generally a safe city, it’s helpful to understand how the local police system works—whether you’re a visitor, expat, or long-term resident. Knowing when and how to contact the police ensures you’re prepared in case of theft, traffic incidents, lost documents, or other unexpected situations.
📞 Emergency Contact Number: Dial 19
In any urgent situation, call 📞 19—Morocco’s national police emergency line. This number connects you to the nearest dispatch Center and should be used for:
- Theft or pickpocketing
- Harassment or threats
- Car accidents
- Any situation where you feel unsafe
Calls from local numbers are preferred. If you have a foreign SIM, ask someone nearby to call for you if needed.
🏢 Visit a Local Police Station
For non-urgent issues or to file an official report, you can visit the nearest police station. Tangier has:
- A main police station in the city centre
- Several smaller stations located in neighbourhoods around the city
You should go to the station closest to where the incident happened. Bring the following:
- Your passport or residency card
- Any documents or evidence (photos, IDs, etc.)
- A translation app or friend if you don’t speak Arabic or French (you may also request a translator)
Common reasons to visit:
- Reporting lost or stolen items
- Filing a complaint or official statement
- Requesting a police report for insurance or embassy support
👮♀️ Finding Police in Public Spaces
Police officers are frequently present and visible in high-traffic and public areas, including:
- The Medina
- Beachfront/Corniche
- Souks and markets
- Traffic circles and major road junctions
If you need help, it’s completely acceptable to walk up to a uniformed officer. Many officers in busy areas are used to assisting tourists and may speak basic English or Spanish. Tip: If you’ve lost something or feel uncomfortable, asking for police assistance directly is often the fastest solution.
🧾 When to Contact the Police (With or Without an Emergency)
Here are common examples:
- You’ve lost your passport or wallet: Go to the nearest station to file a report.
- You’re a victim of pickpocketing: Call 📞 19 immediately and describe where it happened.
- There’s a traffic accident: Call the police or wait until they arrive to document the incident.
- You need a police certificate or document: This can be requested in person for official/legal purposes.
- You witness suspicious behaviour: Report it—your input helps maintain safety for all.
💡 Smart Tips to Keep in Mind
- Always stay calm and polite respect goes a long way.
- Save emergency numbers in your phone and written down.
- Take photos or notes of incidents (time, place, people involved).
- Avoid making assumptions—every situation is different, and the police may take time to respond.
- If you’re unsure, you can always ask a local or your hotel for guidance.
🧍♂️ Tourist Police: Here to Help Visitors
Tangier has a dedicated Tourist Police division located in popular visitor areas. They’re familiar with common tourist issues and more likely to speak English or Spanish.
- 📞 Tourist Police Hotline: +212 539 94 20 64
- Services include:
- Document support
- Translation assistance
- Help with minor incidents or complaints
🛂 Embassy & Consulate Support
If your issue involves a lost passport, legal trouble, or if you feel unsafe and need guidance, your embassy or consulate is also there to support you. They may direct you to file a police report or offer interpretation or legal help. It’s always a good idea to keep their contact info stored in your phone or travel documents.
Getting help from the police in Tangier is straightforward when you know the basics. Whether you’re a visitor or resident, understanding the process helps you stay calm and confident. Most officers are professional and approachable—so don’t be afraid to ask for help when needed.
